FAQ: The Firebiner
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What colors are available and when do I need to decide?

The red color in the prototypes is not available in the titanium coating. One of the prototypes was anodized aluminum and the other powder-coated stainless steel. We will be offering 4 colors now since we surpassed our first stretch goal: Black, Blue, Gold and now Silver. We can offer another color Red/Blue Metallic when we surpass our next stretch goal. After the campaign has ended we will reach out to everyone so you can tell us which color(s) you want. Last updated: Thu, Sep 29 2016 7:57 pm EDT

How hot is the spark?

We have not yet tested how hot of a spark we can get but will update as soon as we get that info. Last updated: Tue, Sep 13 2016 11:45 am EDT

Will the Firebiner come with replaceable ferro rods and will Zippo flints work?

Yes, it will have two extra replaceable rods in addition to the one installed in the Firebiner itself. More replacement rods will be available at OutdoorElement.com. We did test the Zippo replacement flints and they will not work. They are just slightly too wide in diameter and they are too short to be that useful anyway. Our ferro rods will be much longer, over 2.5 times longer so hopefully you won't need to change them out that often. We are still testing how long one ferro rod will last, but it is definitely a lot of sparks worth. Last updated: Thu, Sep 29 2016 10:59 am EDT

What happens if the safety blade brakes?

Contact us athttp://www.outdoorelement.com/contact/ for a replacement blade, and screw if needed. Last updated: Tue, Sep 13 2016 11:45 am EDT

Where do I get a vial like the one shown in the picture?

We hope to offer one as a stretch goal, so get all your friends to back us. Last updated: Tue, Sep 13 2016 11:45 am EDT

How will you ship product?

Very carefully. :) Using USPS. Last updated: Tue, Sep 13 2016 11:45 am EDT

Why is international shipping so expensive?

Unfortunately, it is just that costly. However, we are not increasing shipping cost if you order more, so the higher the pledge the lower the shipping cost as a percent of the product cost. Last updated: Tue, Sep 13 2016 11:45 am EDT

What are the product dimensions?

Dimensions: 3.11” x 1.42” x 0.38”; Weight: 1 oz Last updated: Thu, Sep 15 2016 4:22 pm EDT

Will the Firebiner cut through a seatbelt?

Yes. Check out the video added to the campaign. Mike was having too much fun. Last updated: Mon, Sep 19 2016 11:28 am EDT

What is the Kodiak sizing.

Small: 5.75 - 6.38 inches Medium: 63.8 - 7.38 inches Large: 7.38 - 8.38 inches Measure your wrist with a cloth measuring tape or piece of paper. If you are close, go a size up since sweat, blood and adventure may cause the braid to swell just a bit. Last updated: Tue, Sep 20 2016 11:34 am EDT

For the stretch goal of the Vial, can I simply add to my pledge for an additional Firebiner so that I have the minimum of 3 to get the free vial?

Yes, just simply add $10 per extra vial to your pledge and message me so I can notate the system and, if you have at least 3 Firebiners pledged, then you will get the vial once we meet the $75,000 stretch goal. Yes, they will all be shipped together at one time. Last updated: Thu, Sep 29 2016 7:58 pm EDT

Can I get the vial even if I don't have 3 Firebiners pledged?

Yes, you will be able to add the vial for a small additional pledge at the end of the campaign. We are figuring out all those details now. Last updated: Sat, Oct 8 2016 11:08 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://firebiner.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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